Barry, a two-toed sloth, eats his lunch at Little Ray’s Nature Centre in Sarsfield, Ont. on Thursday, February 18, 2021. THE CANADIAN PRESS/ Patrick Doyle

Barry, a two-toed sloth, eats his lunch at Little Ray’s Nature Centre in Sarsfield, Ont. on Thursday, February 18, 2021. THE CANADIAN PRESS/ Patrick Doyle

‘I’ve been pushed to my absolute breaking point;’ Canadian zoos struggle to survive

Other zoos and aquariums across the country say they’ve also reached their breaking points

Last week, Paul Goulet’s 10-year-old daughter quietly went to his wife with worry about her father.

“It’s like he’s here, but he’s not really here,” she said.

That nearly broke Goulet, the owner of Little Ray’s Nature Centre, a zoo and animal rescue organization with locations in Hamilton and Ottawa.

Usually an eternal optimist, Goulet said the pandemic is killing his business and wearing him down.

He’s cut costs where he can, but the vast majority of his costs are fixed — the snakes, sloths and tortoises still have to eat.

Gross revenue is down 94 per cent, he said, due to the forced closures and capacity limits during the pandemic, and he’s taken out loans totaling more than $900,000 to help pay the bills.

“I’ve been pushed to my absolute breaking point,” Goulet said.

Other zoos and aquariums across the country say they’ve also reached their breaking points.

Jim Facette, the executive director of Canada’s Accredited Zoos and Aquariums, said institutions across the country are having a hard time.

“They’re hanging on, but it’s a struggle,” Facette said.

He said some of the facilities qualify for the federal wage subsidy program and have received support, but others are not eligible, including those that are owned by another level of government, like the Toronto Zoo, which is owned by the City of Toronto.

“Our institutions are unique, you can’t just shut the lights, lock the door and leave,” Facette said.

“The Number 1 thing they want though, I hear this all the time, is they want to open.”

Cherry Brook Zoo in Saint John, N.B., shuttered its doors last year largely due to the pandemic and the uncertainty going forward, Facette said.

Zoos have an entire revenue-generating ecosystem that includes hosting corporate events, weddings and the like, he said. The Zoo de Granby in Quebec had to cancel more than 30 weddings last year.

Facette has spent a lot of his time lobbying various governments during the pandemic to figure out how to keep zoos and aquariums afloat.

“We need to increase capacity when they are open, so we’ve asked if they’d consider rapid testing as part of reopening strategies,” he said.

“We haven’t heard back.”

For Dolf DeJong, the CEO of the Toronto Zoo, the last year has been a trying one.

Last year, when China imposed a lockdown in Wuhan, where the novel coronavirus originated, DeJong said the zoo began stockpiling food for the animals.

They were shut down for two months in the spring during the first lockdown, then were able to do drive-thru visits for about a month before members were allowed back in at a significantly reduced capacity.

Then they moved to a pre-booked model from July until they reverted to drive-thrus in late November. They closed their doors again on Dec. 26 when the province issued a stay-at-home order.

The zoo had about 600,000 guests last year, DeJong said, about a third of those coming from the drive-thru. Daily guests last summer peaked at 5,000 – half of what they used to see the previous summer.

They’ve been able to raise about $1 million through their non-profit arm for a program called Zoo Food For Life, which is about enough to cover the cost of food for the facility’s 5,000 animals.

January and February are historically down months for the zoo, DeJong said.

“Being closed right now doesn’t hurt as badly as it hurt last year being closed on the Friday of March Break,” DeJong said.

“We are cautiously optimistic that we’ll be able to host guests on the new April break, that the weather will be great, and we have Easter in there. We’d like to think we can start rallying from these early in the year losses.”

For Goulet, he said he has used every possible government program for help, including the wage and rent subsidy programs, which have kicked in about $240,000.

But he needs about $840,000 for Little Ray’s to survive to the end of this year.

The company’s biggest money maker, he said, are animal festivals that run from January to April.

“None of those are happening,” he said.

Provincial restrictions have eased somewhat in Ottawa and Hamilton, so Little Ray’s is now allowed to have small groups inside. They’re also doing live Zoom shows now, but they only bring in about five per cent of the money the live shows at schools and birthday parties used to.

“I’m happy we’re open, so instead of losing $80,000 a month, we’ll lose maybe $60,000,” Goulet said. “It will curb our losses, but we’re still losing money at massive rates.”

He has turned to the public for help with a GoFundMe campaign that has raised nearly $200,000 from more than 2,000 people in just over a week.

His supporters also organized a bottle drive where they collected some 200,000 bottles.

“We’re slowly trying to turn the ash into something and that’s only because we’ve had a ton of public support,” Goulet said.

Liam Casey, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Calgary zooCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

(Phil McLachlan/Capital News)
Murder charge laid in February 2020 stabbing death of Smithers man

Michael Egenolf is charged with the second-degree murder of Brodie Cumiskey

Island Health chief medical officer Dr. Richard Stanwick receives a first dose of Pfizer vaccine, Dec. 22, 2020. (B.C. government)
COVID-19: B.C. seniors aged 90+ can start to sign up for vaccination on March 8

Long-term care residents protected by shots already given

A health care worker prepares to test a Coastal GasLink field worker for COVID-19. (Coastal GasLink photo)
Coastal GasLink begins COVID screening of pipeline workers

Construction is once again ramping up following Northern Health approval of COVID management plan

FILE – A COVID-19 vaccine being prepared. (Olivia Sullivan/Sound Publishing)
B.C. seniors 80 years and older to get COVID vaccine details over next 2 weeks: Henry

Province is expanding vaccine workforce as officials ramp up age-based rollout

Langley resident Carrie MacKay shared a video showing how stairs are a challenge after spending weeks in hospital battling COVID-19 (Special to Langley Advance Times)
VIDEO: Stairs a challenge for B.C. woman who chronicled COVID-19 battle

‘I can now walk for six (to) 10 minutes a day’

The south coast of B.C. as capture by the Copernicus Sentinel-2 mission. (European Space Agency)
VIDEO: Images of B.C.’s south coast from space released by European Space Agency

The satellite images focus on a variety of the region’s landmarks

A copy of the book “And to Think That I Saw It on Mulberry Street,” by Dr. Seuss, rests in a chair, Monday, March 1, 2021, in Walpole, Mass. Dr. Seuss Enterprises, the business that preserves and protects the author and illustrator’s legacy, announced on his birthday, Tuesday, March 2, 2021, that it would cease publication of several children’s titles including “And to Think That I Saw It on Mulberry Street” and “If I Ran the Zoo,” because of insensitive and racist imagery. (AP Photo/Steven Senne)
6 Dr. Seuss books won’t be published for racist images

Books affected include McElligot’s Pool, On Beyond Zebra!, Scrambled Eggs Super! and The Cat’s Quizzer

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

FILE – Oshawa Generals forward Anthony Cirelli, left, shoots and scores his team’s first goal against Kelowna Rockets goalie Jackson Whistle during second period action at the Memorial Cup final in Quebec City on Sunday, May 31, 2015. THE CANADIAN PRESS/Jacques Boissinot
B.C. government approves plan in principle to allow WHL to resume in the province

League includes Kamloops Blazers, Kelowna Rockets, Prince George Cougars, Vancouver Giants, Victoria Royals

The fundraising effort to purchase 40 hectares west of Cottonwood Lake announced its success this week. Photo: Submitted
Nelson society raises $400K to save regional park from logging project

The Nelson community group has raised $400,000 to purchase 40 hectares of forest

AstraZeneca’s vaccine ready for use at the vaccination centre in Apolda, Germany, Sunday, Feb. 28, 2021. THE CANADIAN PRESS/Michael Reichel/dpa via AP
National panel advises against using Oxford-AstraZeneca’s COVID-19 vaccine on seniors

NACI panel said vaccines from Pfizer and Moderna are preferred for seniors ‘due to suggested superior efficacy’

A public health order has extended the types of health care professionals who can give the COVID-19 vaccine. (Photo courtesy of CHI Franciscan)
‘It’s great that midwives are included’ in rollout of B.C.’s COVID vaccine plan, says college

The order will help the province staff the mass vaccination clinics planned for April

Most Read