Koltan in the E-Comm Lower Mainland Call Centre. (E-Comm)

Koltan the yellow lab provides therapeutic love for B.C.’s E-Comm 911 team

Registered counsellor Lynn Gifford and pooch will be based in Vancouver

British Columbia’s 911 emergency call centre is the first in the country to add a registered clinical counsellor and assistance dog to its wellness team.

Lynn Gifford, a specialist in trauma stewardship, and Koltan, a four-year-old yellow Labrador retriever, were at Emergency Communication, known as E-comm, in Vancouver on Monday for the announcement.

“The day-to-day challenges of the job itself can have an impact on your mental and your emotional health, just through repeated exposure,” said Jasmine Bradley, communications manager at E-Comm. “So hearing the sounds of gunshots, or somebody being attacked, even just silence on the other end of the line, it can all take its toll on you over time.”

Bradley said E-comm has used therapy dogs in the past for major events like the death of Abbotsford Cst. John Davidson, who died in the line of duty in 2017, and is optimistic the program will be successful.

READ MORE: ‘An officer and a gentleman’: Const. John Davidson is laid to rest

Koltan was bred and trained by the Pacific Assistance Dogs Society, known as PADS.

Tara Doherty, communications manager at PADS, says the organization breeds their dogs for health, temperament and resilience. She says it’s important for the animal when dealing with surprises and loud noises to recover quickly and handle a high-stress environment.

“They’ll come into a room full of people, and even if some of their favourite people are there, they’ll go straight for the person that maybe is having a hard day, or a tough day,” she says. “They kind of seek them out, so we’re looking for that natural ability. Koltan certainly has it.”

Doherty says it costs the non-profit $35,000 to train a dog, and they expect them to work 10 to 12 years.

Although Gifford and Koltan will be based out of Vancouver, they will travel to B.C.’s second emergency call centre located on Vancouver Island as they are needed.

The pair will be working full-time after the Easter weekend, but they won’t always be on the clock.

“At the end of the day they go home together, his vest comes off, he’s part of a family and gets to be a dog… and do all the things that a normal dog would do,” said Doherty.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

 

Koltan (E-Comm)

Lynn Gifford, a specialist in trauma stewardship, joins E-Comm as its full-time Workplace Wellness manager along with certified assistance dog Koltan, a four-year-old Yellow Labrador Retriever. (E-Comm)

Koltan (E-Comm)

Just Posted

Fire forces 36 people at Vanderhoof care home to evacuate

No one was hurt after the fire at Stuart Nechako Manor

Repen: FOI data proves Telkwans being ripped off by ICBC

Former Telkwa mayor received a response from ICBC and says the results don’t look good for residents

Fires still burning near Telegraph Creek

BC Wildfire Service assures residents of a proactive plan heading into wildfire season

Northwest entrepreneurs pitch their plans for cash prizes

ThriveNorth announces 12 finalists in this year’s business challenge

Gas prices spike in northern B.C. ahead of the long weekend

Fuel went up 17 cents overnight in Prince Rupert

Homeless activists outside Notre Dame demand ‘a roof too’

Wealthy people have donated millions to effort to rebuild cathedral after devastating fire

PHOTOS: Green Party Leader Elizabeth May says ‘I do’ on Earth Day

May and John Kidder got married Monday morning in Victoria

Sri Lanka invokes war-time military powers after nearly 300 killed in Easter bombings

Sri Lanka’s minister of tourism says 39 foreign tourists were killed in the Easter Sunday attacks

B.C. Interior yoga studio raises $2,500 for woman leaving abusive relationship

The 100 Mile House studio held a fundraiser yoga class and accepted donations from members to help the woman

Deadly synthetic drug found in Kamloops that puts users in ‘zombielike’ state

Interior Health warning says substance causes ‘speedy, trippy-like symptoms’ and hallucinations

Trudeau to be portrayed on ‘Simpsons’ episode

Toronto journalist who’s posted videos of himself doing impressions of the PM voiced him for the show

Elizabeth May’s wedding dress a ‘walk through a garden’ on Earth Day

Green Party leader set to get married in Victoria

Bodies of 3 mountain climbers recovered after last week’s Banff avalanche

The men disappeared while attempting to climb the east face of Howse Peak in the Icefields Parkway

B.C. fire department rescues kittens

Enderby homeowner not aware kittens in wood pile near garbage pile fire that got out of hand

Most Read